Service Engagement Manager

REANNZ facilitates the international flow of data to, from, and across NZ, between researchers, educators and innovators.

The organisation was established to shift ‘big data’ at speeds and with dependability that is critical to the entities in these sectors (primarily Universities and Crown Research Institutes), and that the commercial sector simply cannot replicate. REANNZ is NZ’s National Research and Education Network, one of 120 NRENs worldwide.

You will be a key member of a well performing national team who have a key focus on the "up-side" in terms of customer engagement and potential results. You will be at the core of driving this by facilitating and developing senior level engagement with the key customers, through to CIO and Head of Research level. This will be one of your most critical KPI's. Enhancing the level of engagement will be a key outcome of your ongoing success.
  
A background and passion for enabling science and research would undoubtedly be preferential along with an excellent working knowledge of networking, computer and storage infrastructure.  In addition experience and/or relationships within the University or CRI sectors would be an added bonus.
  
You will show evidence of effectively dealing with ambiguity while positively and consultatively managing relationships across a broad spectrum, those relationships involving both stakeholders, and member partners.
  
This is not a product driven environment. It is all based on service, having the capacity to build unique programmes tailored to the needs of specific customers and/or sectors, a rather unique proposition in itself. The delivery of these programmes leads to increased customer engagement in an entity that holds a rare and singular place, critical to the NZ digital and technology landscapes.
  
For further information in strictest confidence, please contact Graeme Sandri on (04) 978 1826 or email your CV to graeme@swr.nz quoting reference no 3162816.

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